Guides
What happens to an account when a customer goes quiet.
Plain guides on dormant accounts and deceased customers for banks, insurers and registrars in Nigeria.
For banks, insurers and registrars
Rules, process and what to build.
For banks and fintechs
CBN dormant account guidelines: what Nigerian banks have to do
The CBN 2024 dormant account guidelines and the March 2026 revision, in plain English: notices, publication, the ten-year transfer and reactivation.
Read the guideFor banks and fintechsDeceased customer management for banks and fintechs
How banks and fintechs can handle a customer’s death with less friction: one intake, one owner, clear status updates, a clean audit trail and a current next of kin.
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