Solutions · Insurers
Reach the beneficiaries of policyholders who went quiet.
Keep a register of the people your policyholders trust, watch for policies that go silent, and run a reviewed handover when a claim is on the way.
The problem for a claims team
A policy can outlive the contact details on it.
Premiums stop, phone numbers change, and the person who should hear about the policy never does. When a claim finally arrives, your team starts with a long search and a family that is already waiting.
Entrustt gives your team a register of who to contact and a clock that runs on the signals you already have, so the search starts before the claim does.
The workflow
Consent, signals, check-in, reviewed handover.
Consent
Policyholders name next of kin and confirm beneficiaries, inside your app or portal.
Signals
You send the activity you already track. Entrustt starts the quiet-period clock.
Check-in
Entrustt contacts the policyholder under your name, then escalates after the grace period.
Handover
A person reviews the documents. Next of kin receive information only. Your claims team decides the claim.
Who does what
What your team builds, and what Entrustt runs.
Your team builds
- A consent step for naming next of kin
- A feed of policy activity signals to the API
- A webhook endpoint that verifies signatures
Entrustt runs
- The next-of-kin register
- The clock, check-ins and escalation
- Reviewed disclosure and the audit log
For claims and compliance
Questions they will ask.
Does Entrustt pay claims or hold policy money?
No. Entrustt gives information to named next of kin and beneficiaries. It does not pay claims, release funds or decide whether a claim is valid. Your claims team does that.
Who decides when information is shared?
A person reviews the documents first. You set the rules for the quiet period and the grace period.
How is this different from the beneficiary on the policy?
The beneficiary on a policy is one name for one purpose. The register holds the people a policyholder wants told, with their consent, so your team has someone to call when a policy or a premium goes quiet.
What do we have to build?
A step where policyholders name next of kin or confirm beneficiaries, and a feed of the activity you already hold, such as premium payments, logins or contact updates. Entrustt runs the rest.
What do we get back?
A signed webhook at each step, the review outcome, and an exportable report for your compliance and claims teams.